Title:  Technical Support Analyst

Who We Are

As a publicly traded company (NYSE: CTRI) with $3 billion in revenue, Centuri leads the way in utility infrastructure across North America. What sets us apart is our local agility, resources to scale, and comprehensive solutions for a dynamic energy market.
 
Whether in the field or providing essential behind the scenes support, Centuri offers professional growth opportunities where you can thrive and make a difference. Join a culture where safety, sustainability, and teamwork come first, with training and benefits that truly care for your well-being.

Our Tech Support Analyst is responsible for ensuring consistent and optimized delivery of desktop PC service levels for assigned office locations for all IT related needs and requests. This position will focus heavily on executive (C-suite) support. 

What You'll Do

•    Ensure all support calls are handled efficiently within prescribed SLAs to ensure maximum productivity
•    Deliver an exceptional level of IT support to all levels of the organization – most specifically C-Suite executives
•    Troubleshoot and resolve technical issues related to desktop hardware and software, audio systems, mobile devices, collaboration tools and network connectivity
•    Provide regular and proper communication to customers throughout the resolution process
•    Ensure all support calls and tickets are documented
•    Coordinate with SMEs to identify and resolve any ongoing or widespread IT service issues
•    When required, escalate incidents and coordinate with various teams to ensure timely resolutions
•    Create and update technical documentation as needed
•    Installations, upgrades and imaging of laptops and desktops
•    Software installations, updates and deployments utilizing MDM tools
•    Manage and support mobile devices
•    Maintain asset management records
•    Ensure that all new IT equipment is configured and deployed in a quality and timely manner
•    Assist with the setting up of IT infrastructure for new project/work sites or relocating local offices
•    Assist with IT-related projects to improve service levels or introduce new services
•    Participate in IT Department projects to improve service levels or introduce new services
•    Comply with all departmental and corporate policies and procedures
•    Perform other responsibilities as requested by leadership

What You'll Have

•    Bachelor’s Degree in Business, IT or related field preferred
•    4+ years supporting end-user technologies in a corporate environment (Windows 11, Microsoft Office, O365, Outlook, Exchange, Entra, Active Directory, DNS/DHCP, VPN, wireless networking)
•    Experience administrating desktop environments and workstations, preferably in a multi-site, IT Service Management-driven environment.
•    Experience with conference room & AV systems preferred
•    Experience with ITIL and other quality assurance processes preferred
•    Microsoft and other certifications are beneficial
•    Excellent interpersonal, verbal and written communication skills
•    Demonstrated ability to solve problems with a sense of ownership, enthusiasm and innovation
•    Self-motivated, goal-oriented and customer-service oriented
•    Excellent organizational skills; ability to prioritize and control workload
•    Ability to accomplish departmental, divisional, and organizational goals when information is vague, and details are absent or difficult to obtain.
•    Ability to maintain confidentiality.

What You'll Get

• Benefit Package including Medical, Dental and Vision Coverage
• 401K w/ Company Match
• Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability
• Vacation/Sick Time and Paid Holidays 
• Potential Bonus Opportunities 
• Career Development Opportunities 
• Employee Discounts 
• Weekly Payroll

Work Environment

• Work is typically performed in an office setting
• Flexibility to work various schedules and stay late when necessary with little or no notice
• Must be able to read documents, use a computer, communicate verbally and in writing
• Mobility required within an office, warehouse and construction site environments
• Ability to occasionally lift up to 20 pounds

Legal Stuff

• Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
• Provide valid US work authorization documents for E-Verify
• Satisfactory results of pre-employment background check results
• Valid driver's license with a clean driving record

Our Commitment to Opportunity

This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law.  Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!