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Customer Service Representative

Date: Jul 22, 2021

Location: Silver Spring, MD, US, 20904

Company: Centuri Group, Inc.


Join the leader in underground pipeline construction and get yourself a solid career with solid pay! Take the first step on your path to career advancement; Join Us - we’ve got work for the next 100 years!


Our Customer Service Rrepresentative acts as a liaison between our customers and work crews. You will coordinate project scheduling and notifies customers in advance and provides updates as needed or requested.


  • Competitive Benefit Package including Medical, Dental and Vision Coverage
  • 401K w/ Company Match
  • Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability
  • Vacation/Sick Time and Paid Holidays 
  • Potential Bonus Opportunities 
  • Career Development Opportunities 
  • Employee Discounts 
  • Weekly Payroll


  • Receive and manage customer phone calls regarding comments/issues/complaints
  • Coordinate activities to resolve customer complaints and issues
  • Prepare job jackets for Foreman; printing all required documents (WRs, permits, service record cards, Miss Utility tickets, etc.)
  • Use Telogis and driver report to track assets and driver performance
  • Prepare project materials and collateral as necessary
  • Liaison between NPL, subcontractors and the Utility Company
  • Communicate with the Customer on work request
  • On-Site inspection of property of desired gas installation/replacement
  • Maintain well-organized filing and tracking systems
  • Retrieval of documents or information, as required
  • Other duties as requested by leadership

Education, Skills, Experience Needed

  • High School diploma or equivalent
  • 2-4 years related experience or equivalent combination of education and experience
  • Bi-lingual (English/Spanish) preferred
  • Ability to complete assignments while working under tight deadlines and with minimal or no supervision
  • Ability to support other employees by being directly responsible for improving information, services, or support other employees need to do their jobs
  • Ability to manage difficult customers on the phone and in person
  • A “quick learn” with aptitude to rapidly absorb and retain information
  • Ability to stay focused and manage multiple projects simultaneously despite fast-changing conditions
  • Keen eye for details
  • Exceptional customer service skills through interpersonal communication to work effectively with others (i.e. internal and external customers, co-workers, vendors, colleagues, etc.) in order to coordinate activities and arrive at mutual decisions
  • Strong written and oral communication skills

Working Environment

  • Work is performed in a typical indoor office environment
  • Flexibility to work various schedules and stay late when necessary with little or no notice
  • Must be able to read documents, use a computer, communicate verbally and in writing
  • Mobility required within an office, warehouse and construction site environments
  • Ability to occasionally lift up to 20 pounds


  • Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
  • Provide valid US work authorization documents for E-Verify
  • Satisfactory results of pre-employment background check results
  • Valid driver’s license with clean driving record
  • With the health and safety of our employees, customers and the communities we serve in mind, all candidates who receive an offer of employment will be required to complete a COVID-19 risk assessment; your responses will help us determine an employment start date

Equal Employment Opportunity Statement

This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law.  Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

Nearest Major Market: Washington DC